Residential Living FAQ's

Not too sure about something? These FAQ's might have the answer you're looking for. 

  • What can I bring into my new home?

    To help you personalise your room and feel at home, we welcome you to bring as much of your personal belongings as you are able to such as ornaments, pictures, photos, quilts, blankets etc. Larger items such as furniture and cabinets can be brought in as long as they do not present any safety issues within your room. If you wish to bring any larger items, these will need to be discussed with the Residential Services Manager before moving in. 

  • Can I bring my pet with me?

    No, unfortunately pets are not permitted to come to Alwyndor on a permanent basis. However, with prior approval, they can certainly come and visit. It is policy that all visiting dogs must remain on their lead at all times while on site. 

    Alwyndor currently has dogs that regularly visit with our friendly volunteers for the enjoyment of all residents, as well as a resident cat named Milo.

  • Can I have a telephone connected?

    Yes, a telephone can be connected in your room. You or your family are responsible for contacting Telstra to arrange connection. The Residential Services Manager can provide you with a guide on how this is done. The connection and ongoing costs of the telephone are the responsibility of the resident. 

  • Can I have visitors?

    Yes, visitors are more than welcome with no restrictions on visitors or visiting times. All visitors to Alwyndor are asked to respect that many people call this home too. 

  • Can I take a tour of the facility?

    Alwyndor offers tours every 3 months that commence at 1.00pm. For more information and how to book, please visit our events page here or contact our Customer Liaison Team on 8177 3200.

  • Do you have couples accommodation?

    We have four rooms available that we can offer as accommodation for couples. To see if we can accommodate you, please contact our Residential Services Manager on 8177 3200.

  • How do I apply to move into Alwyndor?

    The steps of moving to a residential facility can be confusing which is why we are committed to helping you understand the process. If you would like to apply, please contact our Residential Services Manager on 8177 3200. Alternatively you can complete a Residential Living Enquiry Form here, and we will get back to you within 48 hours to help you through the process.

  • Is Alwyndor accredited?

    Yes. Aged Care facilities are subject to and must pass an accreditation process. The audit is undertaken by the Aged Care Standards and Accreditation Agency. The process involves periodic full audits, as well as unannounced spot visits to monitor continuing compliance with standards. You can view Alwyndor’s most recent site audit reports on the Quality Agency website http://www.aacqa.gov.au/publications/reports

    New Consumer Experience Reports
    From 30 June 2017, a new Consumer Experience Report has been introduced. These are published following re-accreditation audits of aged care facilities and can be found alongside the audit reports on the Quality Agency website. For more information go to the Australian Aged Care Quality Agency website http://www.aacqa.gov.au

  • What are the costs?

    Information about our accommodation and costs can be found here. For detailed information including the cost of care, residents or their nominated representatives can call the My Aged Care contact centre on  1800 200 422 or visit www.myagedcare.gov.au

    All residents pay a daily fee. Any additional charges are calculated on the person’s ‘assessed value of assets’. Current rates of aged care fees, charges and thresholds are listed on the Schedule of Resident Fees and Charges which is available on the Department of Social Services website at www.dss.gov.au

    Residents are also responsible for the cost of having a telephone connected and associated ongoing fees, their pharmacy account and other incidentals such as newspaper delivery, hairdresser, dry cleaning and labelling of personal clothing.

  • What if I have a Compliment, Complaint or Suggestion?

    We value your feedback which is why we have a feedback form to easily submit your compliment, complaint or suggestion. 

    If you wish to provide us with feedback, click here to go to our feedback form.

  • What if I only need care for a short amount of time?

    This is known as respite care. Respite is a period of temporary accommodation in an aged care facility. For more information and FAQ's on respite care at Alwyndor please see here.

  • What kind of personal care can I expect to receive?

    Care needs are accessed and a personalised care plan created to ensure the care received is based on each residents individual clinical and social needs.

     

Your pathway to residential living can be daunting, so please don’t hesitate to contact the Residential Services Manager on 8177 3200 for guidance or assistance.

 

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